Our Member Call Center located in PFP's Orange, Connecticut facility is a huge part of PFP's success with the credit union community. This investment into providing world class member service allows Family Security Plan® participants to call PFP's 1-800 line and obtain service on a policy. As PFP has grown to serve credit union members in 17 states, technology has been the cornerstone that has fueled the ability to scale-up service. And now that PFP has exceeded 1,000,000 individual policies in force, the focus on technology has paid off.

Highlights We answer member questions and provide assistance from the moment a sale is made and for the life of the policy. We provide premium payment guidance for the member from the first payment and through changes in jobs, residences, or working status. We have empathetic claims processing teams to provide customer care to members and families during the most difficult times in their lives. We serve as the member's personal agency, there to educate and remain in contact with our policyholders, minimally on an annual basis.